Navigating NBI Clearance Online Status 2023: A Comprehensive Guide

April 9, 2023 0 By NBI

The National Bureau of Investigation (NBI) Clearance is an essential document in the Philippines, serving as proof that an individual has no criminal record. It is often required for various purposes such as employment, travel abroad, or obtaining other government-issued documents. In recent years, the NBI has made significant strides in streamlining the clearance application process by providing an online system that allows applicants to check their clearance status conveniently. This article will explore the NBI Clearance Online Status feature and guide you through the process of using it.

What is NBI Clearance Online Status?

The NBI Clearance Online Status is a feature provided by the NBI’s online platform that enables applicants to monitor the progress of their NBI Clearance application. It helps applicants to stay informed about their application status, including whether their clearance is ready for pick-up, still under review, or requires further action. This online service simplifies the application process and reduces the need to physically visit an NBI office to inquire about the status of your clearance.

How to Check Your NBI Clearance Online Status

To check your NBI Clearance Online Status, follow these steps:

  1. Visit the NBI Clearance Online Services website: Navigate to the official NBI Clearance Online Services website (
  2. Log in to your account: If you already have an account, enter your registered email address and password. If you have not created an account yet, click “Register” and follow the steps to create a new account.
  3. Access your dashboard: After logging in, you will be redirected to your dashboard, which displays all your active transactions, including your NBI Clearance application.
  4. Check your application status: Locate your NBI Clearance application in the list of transactions and check its status. The status may indicate that your clearance is ready for pick-up, under review, or requires further action.

Possible Application Statuses and Their Meanings

Your NBI Clearance Online Status may display one of the following statuses:

  1. Paid: Your payment has been successfully processed, and your application is awaiting processing.
  2. Processing: Your application is being processed, and your clearance is not yet ready for pick-up.
  3. On Hold: Your application has been placed on hold, usually due to a “hit” or a possible match with an existing criminal record. In such cases, you may be required to undergo further verification or submit additional documents.
  4. Ready for Release: Your NBI Clearance is ready for pick-up at the NBI office or designated pick-up location.
  5. Released: Your NBI Clearance has been released, and you should have received it already.

NBI Clearance Fees

Here’s a general breakdown of the fees:

  1. NBI Clearance for Local Employment, Change of Gender, For Probation, Correction of Birthdate, Enlistment AFP, For Promotion, Enlistment PNP, ID Purposes, Custom’s Pass ID, Student Visa, Lateral Entry, Seaman, Seawoman’s Book, BID, CA, LTO, NSO, PNP, SSS, DND, DOT, Marriage, and Other Requirement: PHP 130.00
  2. NBI Clearance for Travel Abroad, Immigration, Visa Seaman, Seafarer’s Registration Certificate, and Work Abroad: PHP 130.00
  3. NBI Clearance for Business Requirement, Change of Name, Permit to Carry Firearms, Firearms License, Adoption, NFA, POEA, PRA, SEC, NTC, ACR Requirement, Special Investor’s Residence Visa: PHP 130.00


Please note that these fees may be subject to change, and additional fees might be applicable for using the online system, such as the e-payment service fee. It is always a good idea to check the official NBI website or contact the NBI for the most up-to-date and accurate information on fees.

To obtain your NBI Clearance, you will need to create an account on the NBI Clearance Online Services website, schedule an appointment, pay the required fees, and visit the NBI branch or designated pick-up location on your appointment date for biometrics, photo capture, and, if necessary, further verification.

Issues Checking NBI Clearance Online Status

While checking your NBI Clearance Online Status, you may encounter some errors or issues. Here are some common problems and potential solutions:

  1. Website unavailability or slow loading: The NBI Clearance Online Services website may be temporarily down for maintenance or experiencing high traffic, causing slow loading times or unresponsiveness. In such cases, wait for some time and try accessing the website again later.
  2. Login issues: Ensure that you have entered the correct email address and password associated with your account. If you have forgotten your password, use the “Forgot Password” feature on the login page to reset it. Make sure that your email address is verified; otherwise, you may not be able to access your account.
  3. Incorrect or missing information: Verify that all the information you provided during registration and application is accurate and complete. Errors or missing information can cause delays in processing your application or result in an incorrect status update.
  4. Status not updating: It may take some time for your NBI Clearance Online Status to be updated. If you have recently made a payment or submitted documents, allow for a reasonable amount of time for the system to update before checking your status again.
  5. Technical errors: If you encounter technical errors or glitches while using the website, try clearing your browser cache, using a different browser, or accessing the website from another device. If the problem persists, you may need to contact the NBI for assistance.
  6. No status update or unclear status: If you cannot find any information about your application status or the status provided is unclear, it may be necessary to contact the NBI office for further clarification and assistance.

Why NBI Clearance Online Status Can Be Wrong Sometimes?

The NBI Clearance Online Status can sometimes be inaccurate or incorrect due to a variety of reasons, including:

  1. System glitches or errors: Like any online platform, the NBI Clearance Online Services website may experience technical issues, bugs, or system glitches that could cause inaccurate status updates.
  2. Delays in processing: There might be a delay in updating your status due to high volumes of applications or other operational reasons. This could result in your online status not reflecting the actual progress of your application.
  3. Human error: Errors may occur at different stages of the application process, such as data entry or document verification. These errors could potentially lead to incorrect status updates.
  4. Connectivity issues: Problems with internet connectivity, either on your end or the NBI’s end, may cause temporary inaccuracies in your NBI Clearance Online Status.
  5. Incomplete or incorrect information: If the information provided in your application is incomplete or incorrect, it might lead to delays or errors in processing, affecting the accuracy of your online status.
  6. Miscommunication between departments: In some cases, there might be a lack of proper communication between different departments within the NBI, leading to discrepancies between the actual status of your application and the information displayed online.


The NBI Clearance Online Status feature has made it easier and more convenient for applicants to track the progress of their NBI Clearance applications. By simply logging in to the NBI Clearance Online Services website, you can stay informed about your application status and know when your clearance is ready for pick-up. This online service has significantly improved the overall experience of obtaining an NBI Clearance and saves time and effort for applicants.

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